Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.
Because some products are made to order, we do not accept general returns or sizing-related returns on outsourced products such as outsourced knitted cardigans and knitted sweaters. However, for products shipped by JeMa Blooms general returns may be accpted.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
The outsourced Knit Cardigans and Knit Sweaters are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. However change of mind cancelations are not accepted after production has started. After you’ve received your order, you have 30 days to address any quality issues.
Products shipped by JeMa Blooms may be cancelled up until they are packaged or shipped. If already packaged a small restocking fee may apply.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Refunds Policies
Product Orders Refund Policy - Outsourced Cardigans And Sweaters
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Product Orders Refund Policy - Products Shipped By JeMa Blooms
Orders can be cancelled if not yet packaged or shipped. If already packaged a small restocking fee may be retained. Change of mind returns are accepted, however the buyer is responsible for all return shipping costs and the original shipping costs will not be refunded. Only when the item/s have been recieved and inspected, provided that they are in like-new condition, will a refund of the cost of the items be refunded. If there are quality issues, items may be reshipped, partially refunded, or fully refunded depending on the issue, but at the discression of JeMa Blooms. You must provide a photograph demonstrating the quality issue. Items will not be refunded or reshipped if damaged by the buyer.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us via our contact form. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.